Refund Policy

At Stelano Melbourne, we strive to ensure that you are completely satisfied with your purchase. If you are not fully happy with your order, we are here to assist you with returns and refunds.

1. Returns

You have 14 days from the date of delivery to request a return or exchange.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as when you received it.
  • The item must be in its original packaging with all tags and labels attached.
  • Proof of purchase (order confirmation or receipt) must be provided.

2. Non-Returnable Items

The following items cannot be returned:

  • Items on sale or clearance.
  • Gift cards or promotional items.
  • Items damaged due to improper use or care.

3. How to Request a Return

To initiate a return:

  1. Contact us at contact@stelanomelbourne.com with your order number and reason for the return.
  2. We will provide you with instructions on how and where to send the item.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved:

  • A refund will be processed to your original payment method.
  • Please allow 5-7 business days for the refund to appear in your account.

Shipping fees are non-refundable.

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us at contact@stelanomelbourne.com. Exchanges are subject to item availability.

6. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of receiving the package. We will arrange for a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received a refund after the specified processing time:

  1. Check with your bank or payment provider as processing times may vary.
  2. Contact us at contact@stelanomelbourne.com for further assistance.

8. Contact Us

If you have any questions about our refund and return policy, please reach out to us at:

Stelano Melbourne
Email: contact@stelanomelbourne.com