Payment Policy

At Stelano Melbourne, we accept the following payment methods:

  1. Credit & Debit Cards

    • Visa
    • Mastercard
    • American Express
    • Discover

  2. Digital Wallets

    • Apple Pay
    • Google Pay
    • Shop Pay

  3. PayPal

    • Pay securely using your PayPal account or via PayPal’s guest checkout option for credit/debit card payments.
    • PayPal offers additional buyer protection for your peace of mind.

Currency

  • All transactions are processed in [your store's currency, e.g., AUD for Australia].
  • If you are purchasing from a country with a different currency, your bank may apply its own exchange rates and fees.

Payment Security

  • All transactions are securely processed through PCI DSS (Payment Card Industry Data Security Standard) compliant systems.
  • Your payment details are encrypted and securely handled to protect your information. Stelano Melbourne does not store credit card information on its servers.

Order Verification

To ensure the safety and security of our customers, we may perform additional verification steps for certain transactions. This can include confirming billing information or requesting identity verification.

Failed Payments

If your payment is declined:

  1. Verify that your payment details are accurate.
  2. Ensure your bank or card provider has not flagged the transaction for security reasons.
  3. Try an alternative payment method or contact your bank for assistance.
  4. Reach out to us at contact@stelanomelbourne.com if you continue to experience issues.

Refunds

Refunds are processed back to the original payment method used for the transaction. Please refer to our Refund and Return Policy for more details on eligibility and timelines.

Disputes and Chargebacks

If you have concerns about a payment or transaction, please contact us first at contact@stelanomelbourne.com. Filing a dispute or chargeback without prior communication may delay the resolution process.

Contact Us

If you have questions about our payment policy or require assistance, please contact us:

Email: contact@stelanomelbourne.com

Thank you for choosing Stelano Melbourne. We value your trust and aim to provide a smooth and secure payment experience.